Rates and policies

As you may have already guessed, like most alternative healthcare options, many insurance policies do not cover our type of services. Meaning that we operate a cash based business only. All services are due upon or before receiving services or products.

Unlike other health businesses, we don’t bundle predetermined services into a package for a preset amount and hope for the best. Each client has unique needs, so what works for one will not necessarily work for another. Because of this, each healing plan we craft is customized to our client’s goals and challenges and therefore the investment amount will vary.

Financing is available

To make it as easy as possible we offer low interest financing options from both Flexiti and MediCar.

Flexiti offers the best rates but will require you to come in to the clinic to qualify and determine your specific rate and terms.

MediCard offers more structured terms with better qualification but can be slightly more expensive. You can view their rates here here.

What to expect

Please keep in mind that we do not offer standalone services by themselves such as $250 for a 30 minute appointment with exception to the first assessment appointment. We believe that approach alone rarely yields desirable results.

Instead, we select the practitioner on staff that is most capable of getting you the outcome you desire and they put together a personalized healing protocol that is unique to your condition and the results you’d like to receive – after all, you’re here to feel better.

Your personalized healing protocol will be a carefully crafted combination of products and services designed to get you the best possible outcome. For this reason we cannot give accurate, or even ballpark rates unless you come in for a Case Review.

What you’ll come out with is a very clear and accurate understanding of your current situation and what the logical next steps would be.

Laboratory Testing

We strive to offer personalized solutions and that includes tailoring the recommended lab testing. What the QEEG brain map allows us to do is make more accurate decisions about what tests are and are not necessary, if any are required at all for further investigation into your unique condition.

The investment for laboratory tests recommended during the case review process vary greatly and are 100% tailored to you. Unlike other clinics, we never recommend every possible test, this is often not necessary or financially feasible. Instead we laser beam focus onto the tests that matter most right now for your circumstances. We can work with you and your budget to stagger the tests over time so it is more affordable. The investment will depend entirely upon the severity of your condition.

Unlike your personalized healing protocol, this is not something we can spread across several months and the investment for lab tests will require an upfront investment. The way we do testing is different from many clinics that offer the same or similar tests. Several existing clients report they’ve done the same test elsewhere and received no useful results. However, more often our clients report to us they are happy with the investment in the lab testing because it has lifted years of emotional stress off of their shoulders to finally understand the root problem.

3. Personalized Healing Protocol

Once you have completed your case review and received any test results back (if necessary) your practitioner will use all the information collected to understand your condition, identify the true underlying cause and create a highly personalized healing protocol targeted at getting you feeling better. Your protocol will include:

Supplements/Nutraceuticals

The investment for nutraceuticals recommended as part of your healing protocol will vary greatly depending what the practitioner has discovered during your Case Review. Amount, type, potency, and frequency and therefore investment will all depend upon what was discovered during your Case Review. There is flexibility and your recommended supplement plan can be modified for budgetary constraints. The investment for nutraceuticals is entirely predicated upon the severity of your condition.

Neurofeedback

Most people will require some neurofeedback depending on the condition. The type, intensity, frequency and therefore the investment will depend entirely upon what the practitioner discovers during your Case Review.

Cancellation policy

Credit Cards: We require a credit card number at the time of becoming a client. This credit card will be securely kept on file and charged in the event of late cancellation or you do not show up for an appointment.

Case Reviews: Appointments must be canceled at least 1 week prior to your scheduled appointment, otherwise 100% of the appointment fee will be charged to your card automatically.

Late Arrival: We are committed to being on time with clients’ appointments to prevent waiting. If you arrive late to the office for your consult, your appointment will end at the scheduled time and you will be charged for the length of the originally scheduled visit.

Follow-ups: Appointments must be canceled or rescheduled at least 48 hours prior to your scheduled appointment or cancellation fees will apply. Cancellation within 48 business hours of your appointment will equal 50% of the appointment fee for the first late cancellation and 100% of the appointment fee for subsequent late cancellations.

No-shows: If you miss any appointment you will be charged the full rate of that appointment. All appointment rates are subject to change.

How To Cancel: You may cancel your appointment by calling 587-997-4649.

Refunds

Services: If a package of services are purchased and you do not wish to continue, we will refund the unused portion of the purchased services purchased in the last 30 days. When a service has been rendered, there is no option for refund.

Supplements: Supplements purchased through Neurvana Naturopathic Medicine may be returned for a refund if in original condition, unopened, unused and purchased in the last 30 days. Proof of purchase is required.

Take-home testing: Testing kits requiring at-home collection that are purchased through Neurvana Naturopathic Medicine may be returned for a refund if in original condition and unopened or unused and purchased in the last 30 days. Proof of purchase is required.

Laboratory Testing: Laboratory testing completed and administered at Neurvana Naturopathic Medicine is non-refundable.

Administrative fee: An administrative fee of 6% will apply in order to cover the transaction fees to reverse any payment and will be billed to your card on file as a separate charge for processing all refunds.

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