On this page you will find instructions for returning your At-home Neurofeedback kit.
Note: We ask that you please be sure to complete your current block of sessions before returning your kit. This is so that our team isn’t overwhelmed with in-clinic neurofeedback appointments and so that appointments aren’t backlogged. If you do return your at-home kit early you could be waiting a few weeks before getting in for an appointment.
If you have completed your block of sessions and would now like to return your at-home neurofeedback kit, choose the option that works best for you:
Option 1: Drop off in clinic
If you have completed your block of sessions and would now like to return your at-home neurofeedback kit you can schedule an in-clinic appointment and bring it along with you for that appointment.
When you bring in the neurofeedback kit you can expect:
- One of our staff to inspect the equipment for damage and function
- If there is no damage and the equipment is in good working condition then your deposit will be returned
If the equipment is damaged or not functioning like it should be, our staff will assess the equipment ability to be restored to the same condition as it went out to you and deduct either part or all of the deposit depending on how severe the damage.
Option 2: Ship it back to us
If you have completed your block of sessions but aren’t coming in for an in-clinic appointment or aren’t choosing to continue with using the at-home neurofeedback kit please follow the instructions below for shipping.
- Click here to request a return shipping label (note shipping will be charged to your card on file and calculated at time of processing your request)
- Our staff will send you a shipping label which includes tracking and insurance
- Place the kit into a box and ensure to pad it with packing material so the kit is not rattling around in the box
- Secure the shipping label and drop the box off at the shipping company
- Upon receiving your package, one of our staff will inspect the equipment for damage and function
- If there is no damage and the equipment is in good working condition then your deposit will be returned
If the equipment is damaged or not functioning like it should be, our staff will assess the equipment’s ability to be restored to the same condition as it went out to you and deduct either part or all of the deposit depending on how severe the damage.
That’s all
If you have any questions along the way feel free to call one of our friendly support staff at