We know that choosing integrative care is an investment in your whole health, and you may have questions about how it all works — from insurance to treatment philosophy. Here are some of the questions we hear most often:
Yes, we offer direct billing through Sun Life, Alberta Blue Cross, and TELUS Health eClaims for eligible naturopathic medicine and counselling/social work services.
Direct billing is available only for eligible services and plans. Coverage, reimbursement amounts, deductibles, practitioner eligibility, annual maximums, and other plan limitations are determined by your insurance provider and individual benefits plan—not by Neurvana. We encourage you to verify your coverage before your appointment.
Insurance claims cannot be submitted before services are provided, so we process your claim after your appointment is complete. If direct billing is unavailable or your plan covers only a portion of the service, you’ll be responsible for the remaining balance. We’ll provide the documentation you need to submit the claim yourself when required.
At Neurvana, our priority is recommending care based on what is clinically appropriate, not simply what an insurance plan may reimburse. This allows us to provide personalized, evidence-informed care tailored to your unique health needs.
If you have questions about your coverage or the direct billing process, our Patient Care Team is happy to help.
We offer holistic, patient-centered care that blends evidence-based medicine with natural and integrative approaches. Our services include:
Our intention is to treat the whole person — not just symptoms — and support long-term healing.
Your first appointment is about getting to know you on a deeper level — your health history, lifestyle, goals, and concerns.
For naturopathic visits, you can expect an initial 60-120 minute session that includes an in-depth conversation about your health. During this time, your practitioner will review your intake forms and any medical records you’ve shared in advance. They may also perform physical assessments as needed.
This thorough process helps us understand your full health history, current concerns, and goals for care. From there, we’ll create a personalized treatment plan tailored to your unique needs. This may include evidence-informed therapies, targeted lab testing, nutritional or lifestyle guidance, and supplement recommendations designed to support your healing and long-term wellness.
For counselling visits, you can expect an initial 90-120 minute session which becomes a foundational step in your care. It’s designed to establish a sense of safety, explore your goals, and begin building a strong therapeutic relationship.
During this session, you will be guided through a biopsychosocial assessment, which provides a comprehensive understanding of the biological, psychological, and social factors influencing your current concerns. This may include discussion of key life events, patterns, and significant experiences across your lifespan.
If relevant, you’ll also have the opportunity to discuss diagnostic assessments, such as ADHD, autism spectrum traits, or other mental health diagnoses.
Depending on the complexity of your history or the level of care required, the assessment process may continue into a second session. At the end of your appointment, you’ll receive a collaborative treatment plan that reflects your goals, preferences, and the path forward — whether that includes talk therapy, somatic work, referrals, or integrative approaches.
Rest assured, you’ll leave with clarity, recommendations, and a care plan tailored to you.
After booking, you’ll receive an email with detailed instructions. Please thoroughly review this email. All intake forms must be completed a minimum of 48 hours in advance of your appointment so we can review them before your visit.
If you’re doing lab work or bringing supplements or medications, please have those available.
For virtual appointments, make sure you're in a quiet, private space with a good internet connection.
Yes! We offer both in-person and secure virtual appointments depending on your preference and practitioner availability. Virtual care is available for most naturopathic and counselling services.
We kindly ask for as much notice as possible though require a minimum of 48 hours (2 business days) notice to reschedule or cancel an appointment. Late cancellations and no-shows will be subject to a cancellation fee, as this time is reserved just for you.
Absolutely. Our integrative approach means we often work alongside other health professionals. We can review your test results, collaborate with your current care team, and offer a second opinion if needed.
No, this type of testing (scratch testing) is available through an allergist only. Allergists require a referral from your medical doctor.
We recommend booking a complimentary Discovery Call to see if our approach feels right for you. We’re happy to explain how our services complement conventional medicine approaches to help you decide where to begin.
Feel free to contact us — our team is here to support you every step of the way.
